Customer Complaints

1. How to make a complaint to Sowe International?

There maybe occasions when we didn’t offer you the best service. For this we apologise. To make a complaint, please send us an email at contact@soweinternational.com and include:

• Your Name, Email and Phone.
• Transaction Number(s), if your complaint is about a specific transfer.
• Full details of your complaint.
• What would you like us to do to remediate.

2. How we will handle your complaint?

Sowe International will:

• Notify you by email that we received your complaint
• Request further information from you if required.
• Investigate your compliant.
• Email you to detail investigation steps explain the outcome of your complaint.

We aim to resolve your complaint as soon as possible, and in most cases we will arrange to send you a final response within 10 working days and for complex cases up to 35 days.

3. If you are still not happy?

If you are not happy with our final response, you can escalate issue by calling us at +1-469-756-3223, and we will ensure that the concern is resolved ASAP.